Support

You can get help without an account. Email support@shrayk.app and expect an initial response within two business days.

For a useful bug report, include your app version and build number from Settings → About, your device model and OS version, the barcode number, what you expected, and what happened. Do not send passwords, medical records, or payment details.

The scanner does not open

Open your device settings, find Shrayk, and allow Camera access. Shrayk does not need microphone access. If permission is already enabled, fully close and reopen the app.

A product is not found

Check that the barcode is clear, flat, and well lit. The current app depends on Open Food Facts coverage. The planned product-contribution flow is not available yet, so a missing result should remain visibly “not found.”

Product information looks wrong

Email support@shrayk.app with the barcode and clear photos of the physical ingredient and nutrition labels. Do not rely on the app where an error could affect an allergy or medical need.

I see an unexpected score

The current public release does not include scoring. If a test build shows a result, include its algorithm version and reference-data version from the factor sheet when reporting it.

Restore purchases

Subscriptions are not available in the current release. Restore-purchase help will be added before paid plans launch.

Switch language

Open Settings → Language and choose Arabic or English. The interface changes direction with the language; product names and numbers are never visually reversed.

Delete data

Clear local scan history from Settings. For a cloud test account or a request made without the app, use the public deletion page.